Our CRM software training is customized in every instance to the unique requirements of our customers. Thus, we do not offer generic, classroom-style training sessions. Instead, as part of our unique implementation process, we provide comprehensive training that is specific to the business and to the CRM customization and integration that occurred on the given project. This training philosophy is a natural evolution of the process of our method of Microsoft CRM implementation, where the first, critical stage is a detailed business and process analysis which leads to your education about the power and use of the Microsoft Platform.
The same process that provides you with a detailed understanding of how the platform can work for your business provides sufficient detail about your business for us so that we may create a comprehensive and directed CRM training program. CRM Training is generally delivered along the lines of organizational roles as they are deployed in the CRM customization environment. Each training team consists of at least one instructor who has CRM architectural and development experience, as well as end-user capability, so that training sessions are as rich as functional as is required by the trainee. Training sessions are a critical part of the deployment process and help to ensure a smooth transition to Microsoft CRM.
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