Below are the Microsoft Dynamics CRM 2013 requirements for the web application and Microsoft Dynamics CRM 2013 for Outlook. To read more, please consult the Microsoft Dynamics CRM 2013 Implementation Guide.

Supported versions of Internet Explorer

Microsoft Dynamics CRM will run in the following Internet Explorer versions:

  • Internet Explorer 11*
  • Internet Explorer 10
  • Internet Explorer 9
  • Internet Explorer 8

*Microsoft Internet Explorer support requires Microsoft Dynamics CRM 2013 Update Rollup 2 (CRM 2013 deployments only)

Note: Internet Explorer 7 is no longer supported.

Supported operating systems when you use Internet Explorer

The following operating systems are supported:

  • Windows 8.1 when you use Internet Explorer 11 – requires Microsoft Dynamics CRM 2013 Update Rollup 2 (CRM 2013 deployments only)
  • Windows 8 and Windows RT supported when you use Internet Explorer 10
  • Windows 7 (all versions)
  • Windows Vista (all versions)

Other supported web browsers

In addition to Internet Explorer, Microsoft Dynamics CRM will run on the following browsers:

  • Mozilla Firefox (latest publicly released version) running on Windows 8, Windows 7, or Windows Vista
  • Google Chrome (latest publicly released version) running on Windows 8, Windows 7, Windows Vista, or Nexus 10 tablet
  • Apple Safari (latest publicly released version) running on 10.8 (Mountain Lion)

Note: Google Chrome is not currently recommended due to changes in the Google Chrome APIs.

Note: Only Firefox and Chrome for Windows operating systems are compatible. If you want to run Dynamics CRM 2013 or CRM Online on Mac, you must use Safari.

Supported versions of Microsoft Office

To use Microsoft Dynamics CRM with Microsoft Office integration features, such as Export to Excel and Mail Merge, you will need to have one of the following versions of office:

  • Microsoft Office 365
  • Microsoft Office 2013
  • Microsoft Office 2010
  • Microsoft Office 2007

Note: Microsoft Office 2003 is no longer supported.

Microsoft Dynamics CRM Online Minimum Network Requirements

Microsoft recommends that your network have a bandwidth greater than 50 KBps and latency under 150 milliseconds.

Microsoft Dynamics CRM Web Application Hardware Requirements

Component

Minimum

Recommended

Processor

2.9 gigahertz (GHz) or faster x86- or x64-bit dual core processor with SSE2 instruction set

3.3 gigahertz (GHz) or faster x86- or x64-bit dual core processor with SSE2 instruction set

Memory

2-GB RAM or more

4-GB RAM or more

Hard disk

1.5 GB of available hard disk space

2 GB of available hard disk space
7200 RPM or more

Display

Super VGA with a resolution of 1024 x 768

Super VGA with a resolution higher than 1024 x 768

Microsoft Dynamics CRM for Outlook Requirements

Microsoft Dynamics CRM for Office 2013 system requirements

The following operating systems are supported:

  • Windows 8.1 or Windows 8 (64-bit and 32-bit versions)
  • Windows 7 (64-bit and 32-bit versions)
  • Windows Vista SP2 (6-bit and 32-bit versions)
  • Windows Server 2012, Windows Server 2008 R2, or Windows Server 2008 when running as a Remote Desktop Services application.

Note: Windows XP is no longer supported.

Microsoft Dynamics CRM for Outlook software feature prerequisites

In order to run Microsoft Dynamics CRM for Outlook Setup, you will need to have one of the following web browsers installed:

  • Internet Explorer 11
  • Internet Explorer 10
  • Internet Explorer 9
  • Internet Explorer 8
  • Mozilla Firefox (latest publicly released version) running on Windows 8, Windows 7, or Windows Vista
  • Google Chrome (latest publicly released version) running on Windows 8, Windows 7, Windows Vista, or Nexus 10 tablet*

You will also need one of the following versions of Office for Windows only. Microsoft Office for Mac is not supported:

  • Microsoft Office 2013
  • Microsoft Office 2010
  • Microsoft Office 2007

Note: Microsoft Office 2003 is no longer supported. For more about software requirements, check out the 2013 CRM requirements page.

Microsoft Dynamics CRM for Office 2013 system requirements

The following table lists the minimum recommended hardware requirements when you run Microsoft Dynamics CRM 2013 for Microsoft Office Outlook in either online only or go offline enabled modes.

Component

Online only mode

Go Offline enabled mode

Processor

1.9 gigahertz (GHz) or faster x86- or x64-bit dual core processor with SSE2 instruction set

1.9 gigahertz (GHz) or faster x86- or x64-bit dual core processor with SSE2 instruction set

Memory

2-GB RAM or more

4-GB RAM or more

Hard disk

1.5 GB of available hard disk space

2 GB of available hard disk space
7200 RPM or more

Display

Super VGA with a resolution of 1024 x 768

Super VGA with a resolution higher than 1024 x 768

Click here to download the Microsoft Dynamics CRM 2013 Implementation Guide.

Start Your Microsoft Dynamics CRM Online Trial

Click there banner below to start your free, 30-day trial of Dynamics CRM Online and discover how Microsoft is revolutionizing CRM.

Microsoft Dynamics CRM Online Trial