Microsoft Dynamics CRM 2013 is available at three different license levels: Professional, Basic, and Essential. You may mix and match any number of additional Professional, Basic, and Essential licenses.

Click here for the Microsoft Dynamics CRM Online Price and License Guide.

Click here to download a complete list of the use rights for each CRM Online license type (PDF).

Microsoft Dynamics CRM 2013 – Professional License

The Professional License is the comprehensive Microsoft Dynamics CRM license that the majority of subscribers will find best suits their needs. The Professional license provides access to all of the features of Microsoft Dynamics CRM. The Professional License is the only license that allows users to read and write to Opportunities.

Professional License Use Rights:

  • Administer your CRM organization
  • Customize your organization
  • Create and manage system dashboards, charts, workflows, and dialogs
  • Sales force automation
  • Customer service automation
  • Create marketing lists and campaigns
  • Create and manage personal dashboards and charts
  • Read and write contacts, opportunities, leads, accounts, and cases
  • Read and write custom application data
  • Manage activities
  • View activity feeds
  • Access through web browser, Outlook, and mobile apps

Microsoft Dynamics CRM Online – Basic License

The Basic license is a stripped down version of the Professional license that is intended for entry-level CRM users and business analysts. The Basic license allows users to manage accounts, contacts, leads, and cases. It also allows users to view and manage activities and activity feeds, and access the mobility features of CRM.

Basic License Use Rights:

  • Create and manage personal dashboards and charts
  • Read and write contacts, leads, accounts, and cases
  • Read and write custom application data
  • Manage activities
  • View activity feeds
  • Access through web browser, Outlook, and mobile apps

Microsoft Dynamics CRM Online – Essential License

The Essential license provides lightweight access to custom applications built on the xRM framework of Dynamics CRM. It is meant for users within the organization who need to access custom applications, but who do not need to access core sales, service, or marketing functions of Dynamics CRM.

Essential License Use Rights:

  • Provide access to custom applications built on the Microsoft Dynamics CRM platform
  • Manage activities
  • View activity feeds

Microsoft Dynamics CRM 2013 Licensing Basics

A Server License is required for every server running an instance of CRM 2013, whether that server is physical or virtual.

Companies have the choice of licensing based on users or devices. Server/Client Access Licenses (CAL) are required for all internal users, including employees, on-site contractors, and other on-site vendors. CALs are not needed for external users unless they access CRM using Microsoft Dynamics CRM client applications. External users include customers and suppliers. Users can access CRM 2013 with any device using the Microsoft Dynamics CRM User CAL.

If more than one user accesses a device, then it makes sense to license that device instead of the individual users using a Microsoft Dynamics CRM Device CAL.

Companies may mix and match User CALs and Device CALs.

Estimated Microsoft Dynamics CRM 2013 Pricing

  • Microsoft Dynamics CRM Server 2013 – $4922
  • Microsoft Dynamics CRM Professional User CAL – $983
  • Microsoft Dynamics CRM Professional Device CAL – $787
  • Microsoft Dynamics CRM Basic User CAL – $342
  • Microsoft Dynamics CRM Basic Device CAL – $236
  • Microsoft Dynamics CRM Essential User CAL – $79
  • Microsoft Dynamics CRM Essential Device CAL – $79

Prices are in US dollars for the North American region. Prices may vary by region. The prices and license information on this page are provided for educational purposes only and are not a guarantee of price, features, or availability.

Microsoft Dynamics CRM 2013 licenses do not include other licenses that may be required to run CRM 2013.