Microsoft Dynamics CRM 2013 features a new process-driven approach that shifts the paradigm of how users interact with a CRM application. While keeping the same core functions and features, Dynamics CRM 2013 prominently features a new, flatter user interface that steers users towards desired outcomes with guided processes. In addition to the new look and user interface, CRM 2013 provides greater mobility and collaborative features than CRM 2011.

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Microsoft Dynamics CRM 2013 and Dynamics CRM Online Fall’13 Resources

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Microsoft Dynamics CRM 2013 Training Resources