On November 1, 2016 Microsoft officially launched and made available a new suite of products, known as “Microsoft Dynamics 365.” Test it out for free with no obligations and see if it’s right for you with a Microsoft 365 trial. This set of applications comes in two major version – “Business” and “Enterprise.” This page is designed to inform you about the details of the Microsoft small business CRM version, called the Microsoft Dynamics 365 Business Edition.


Microsoft Dynamics 365, Business Edition is optimized for Small Businesses between 10 and 250 employees, although there is no minimum seat count. Dynamics 365 Business Edition consists of several components, or “Apps” as they are now known:

  • Dynamics 365 for Financials
  • Dynamics 365 PowerApps
  • Dynamics 365 for Sales
  • Dynamics 365 for Marketing
  • Dynamics 365 for Customer Service

Here is a quick breakdown of the functionality of each of these Microsoft small business applications:

Dynamics 365 for Financials

This application is designed to help the small business in a comprehensive way, with the ability to manage contacts, generate quotes and invoices, manage products, and perform basic accounting functions, as well as some project management functions, timesheets, and inventory management. This application is based on Microsoft Dynamics NAV, which is an ERP product used by small businesses. The application is designed to integrate well with Office 365.

Dynamics 365 PowerApps

This tool/platform is designed for power users, also lately knows as “citizen coders.” That is, it provides a simple but powerful platform to create an application from existing data found in the Dynamics 365 apps like “Sales” and “Marketing,” but also from data in places like Office 365 SharePoint. The idea is that this PowerApps tool provides a way to use a “Common Data Model” across Office and Dynamics 365 data sources. Using a wizard-type interface, power users can create, customize and share simple apps that expose the data across the entire “365” suite.

Dynamics 365 for Sales

Currently, this Microsoft CRM for small business use has not been released yet, but our understanding is that it will be a reduced form of what the current Microsoft Dynamics CRM Sales module and will provide the ability to manage the sales process. This page will change as we receive more information.

Dynamics 365 for Marketing

Currently, there is no specific information regarding exactly what this Microsoft Dynamics small business edition will provide. For the Enterprise edition, the Adobe Marketing Cloud will be offered, but for the Business Edition we only know that it will NOT be Microsoft Dynamics Marketing as it is currently known, and we also know that it will not be the current Microsoft Dynamics CRM Module. We will update this page as we learn more.

Dynamics 365 for Customer Service

This CRM for small business application is due for release in the spring of 2017, and it will likely contain some of the functionality currently contained in the Microsoft Dynamics Service module, although not all. We should be clear that this is NOT the “Field Service” application that is available in the Enterprise Edition, nor is it the Customer Service app included in the Enterprise edition. We will update this information as we learn more.


It’s important to understand the timeline of releases for these apps for Dynamics 365 Business Edition.

November 1, 2016 Dynamics 365 for Financials, Dynamics 365 PowerApps, and Dynamics 365 Flow

Spring 2017 Dynamics 365 for Sales, Dynamics 365 for Marketing


The pricing for Microsoft Dynamics 365 Business Edition depends on several factors – whether your company already subscribes to Office 365 and Microsoft Dynamics Online CRM for small businesses as an add-on (the “Productivity Offer”) , or whether the business is a brand-new customer to Dynamics.

The price for Dynamics 365 for Financials is $40/user/month/app, although PowerApps and Flow are included in any of the subscriptions. Between November 1, 2016 and Spring of 2017 only Dynamics 365 for Financials will be available, along with PowerApps and Flow. When Dynamics 365 for Marketing and Sales are released, they are expected to have the same price point, but there is almost certainly going to be a “Plan” based pricing structure that will allow for all apps at a discounted monthly price.