Step One: Create a Microsoft account

Skip this step if you already have a Microsoft account (formerly known as Windows Live ID or Microsoft Passport).

Go to (see below), and follow the directions.

Tip: You can use an existing email address as the username for your Microsoft Account or create a new email address to use as the username by clicking the Or get a new email address or Or use your favorite email links under the User name field to toggle the behavior of the User name field.

Step Two: Create a Bing Maps account

Skip this step if you already have a Bing Maps account.

Go to (see below) and click Sign in.

Login using your Microsoft Account (if you don’t have one, go back to step one).

Fill in the fields in the Account Details form (see below), using the information from the Microsoft account you created earlier. Click Save to create the new Bing Maps account.

Step Three: Create a Bing Maps trial key

Skip this step if you already have a Bing Maps trial key.

Go to (see below) and click Sign In. Sign in using the Bing Maps account you created earlier (which will be the same as the Microsoft account you created before that).

Navigate to My Account > My Keys > Create a new keys (see below).

Fill in the required fields in the Create key form (see below).

Application Name: Type the name of the application that will use Bing Maps. For example, “Microsoft Dynamics CRM”.

Application URL: This field is not required. Enter your CRM URL, or leave it empty.

Key Type: Enter the key type of your choice (“Basic” to get a free key). You can click What’s This to learn more about key types.

Application Type: Choose something. There is no drop-down choice specifically for CRM, but “Universal Windows App” might be most appropriate.

Enter the characters you see in the picture.

Click the Submit button to create the key.

You will see a message in green if you’ve successfully created the key (see below), and the key will be listed at the bottom of the page.

Now that you have created the key, copy it.

Step Four: Enable Bing Maps in CRM.

This task requires a Security Role of System Administrator or System Customizer, or equivalent privileges.

Sign into CRM.

Navigate to Settings > System > Administration and click or tap System Settings (see below).

When the System Settings dialog opens (see below), go to the General tab, and scroll to the Enable Bing Maps section.

Set Show Bing Maps on forms to “Yes” (see above).

Paste the Bing Maps key in the Please enter Bing Maps key field. (CRM Online Fall ’13 doesn’t require a key.)

Note: You can switch off the Bing Maps feature at any time by setting the Show Bing Maps on forms field to “No”.


Enabling Bing Maps for On Premise

View or turn off Bing Maps

Bing Maps End User Terms of Use

Bing Maps Privacy Statement

Copied from Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 Readme December 2013:

Forms that have Bing maps will freeze when scrolled when you use the Chrome 29 browser (282333)

When you are using the Chrome 29 browser, and you start scrolling on the CRM forms that have the Bing maps control, the browser freezes. This happens when the Bing map tries to zoom in and plot the address.

The workaround is to disable Bing maps functionality on these forms or use Chrome 28.

Copied from System Settings dialog box – General tab:

Enable Bing Maps

Show Bing Maps on forms

Default: Yes. Microsoft Dynamics CRM on-premises users will also need to enter a Bing Map key. Microsoft Dynamics CRM Online users do not need to enter a key.

Please enter Bing Maps key

Microsoft Dynamics CRM on-premises users should enter a key to enable Bing Maps.

Obtain a Bing Map key from: