Office 365 offers unparalleled functionality included in your subscription, but many companies are not leveraging every aspect of what Microsoft offers. xRM can assist you with many aspects of the entire Office 365 suite. Here are some of the items we can help with:

  • Training on all aspects of Office 365.
  • Outlook installation and troubleshooting.
  • Office 365 Administration.
  • SharePoint Deployment.
  • OneDrive Configuration.
  • Exchange Migrations.
  • Rules Configurations.
  • Exchange Administration.
  • Data Migration (such as Mailbox Migrations to O365.)
  • Power BI
  • Development Services for Integrations with other applications.

The beauty of the pre-paid consulting engagement is that you “bank” a number of hours and then use xRM expertise as you need it. All of our trainings can be recorded and delivered to you as a MP4 file for use over and over again. Sometimes it’s just nice to have someone you can count on to help in a pinch. Whether you have a specific project in mind, or whether you need some help with training, or whether you just want to have someone watching your back, our Prepaid Consulting engagement is the way to go.

Prepaid Consulting Time Details

Price 10-Hour Block $1850
Payment Method Credit card
Available Services Full off-site xRM services menu (no on-site services)
How to Request Service Email support@xrm.com
Response Time (SLA) Within 2 business days
Minimum Session 30 Minutes
Expiration Remaining hours never expire
Microsoft Dynamics CRM Online
xRM Services Menu
Category Service
Oversight
Needs Assessment
Strategic Analysis
Configuration Planning
Data Schema Survey and Design
Project Management
Quality Assurance Testing
Configuration
Business Unit Configuration
Advanced-Find View Configuration
Workflow Configuration
Customization
Custom Workflow Assembly Creation
Custom Plugin Creation
Custom Entity Creation
Custom Report Creation
Custom Dashboard Creation
Custom JavaScript Creation
Data Migration
Data Migration using CSV exports and imports
Data Migration using third-party tools
Data Migration using Data Migration Manager
Versioning
From on-premises to online or partner-hosted
From Dynamics CRM 4.0 to CRM 2011
From CRM 2011 to CRM 2013
From CRM 2013 to CRM 2015
Training
New User Introductory Overview
Sales Overview
Service Overview
Marketing Overview
Using Advanced Find to Create Views
Exporting Views to Excel
Integration
Constant Contact™ Integration
Integration with Miscellaneous Systems

All off-site xRM services, including training, configuration, and customization, are available in any combination. Please see the xRM Consulting Services Menu on this page for a categorized overview. On-site services (such as hardware maintenance) do not qualify for Prepaid Consulting time, but they can be contracted easily through a Statement of Work (SOW).

After you purchase a Prepaid Consulting block, you can consume the hours on services by emailing support@xrm.com and indicating that you are ready to schedule a service session. Prepaid Consulting hours come with a 2-business-day Service Level Agreement (SLA). That means we respond to you within 2 business days of receiving your e-mail to schedule your service. Consulting hours are Monday through Friday, 8:00 AM to 5:00 PM, PST.

Prepaid Consulting hours are invoiced in 30-minute portions, so if you were to call in with a 15-minute question, we would invoice for 30 minutes. Answers to common questions can be researched free at the Microsoft Dynamics CRM Customer Center or the Success Portal tutorial video library from xRM. Microsoft Dynamics CRM Online subscribers also have access to Microsoft technical support. Prepaid consulting time can be used to augment those channels, if needed, in 30-minute increments.

Prepaid hours never expire. You do not have to consume all of your hours at the same time or on the same service. You can divide your hours among as many or as few services as needed, in any proportion, at your pace.