Technological change is transforming the playing field. Your relationships with your customers have never been more valuable, and whether unhappy or happy, your customers now have more power than ever before to influence the fortunes of your business. You need Microsoft Dynamics CRM solutions to help you manage your relationships not only with your customers, but also with the leads, vendors, and contractors on which your business depends. However, a customer relationship management (CRM) tool by itself if not enough. You need CRM software solutions that enables you to manage all your most important relationships efficiently; you need CRM software solutions that works for you.
Whether you are deploying Microsoft Dynamics CRM solutions in the cloud or on-premises, xRM has a long-track record of developing innovative, cost-effective Microsoft Dynamics CRM solutions that provide companies of all sizes with the CRM help and tools required to manage all important business relationships from a single system.
With blocks of time that never expire, Prepaid Consulting from xRM gives you access to the industry-leading CRM help that you need to understand your business needs, develop a strategy, and implement CRM software solutions.
All off-site xRM CRM help, including training, configuration, and customization, are available in any combination. Please see the xRM Consulting Services Menu on this page for a categorized overview. On-site CRM help (such as hardware maintenance) do not qualify for Prepaid Consulting time, but they can be contracted easily through a Statement of Work (SOW).
After you purchase a Prepaid Consulting block, you can consume the hours on services by emailing email@example.com and indicating that you are ready to schedule a service session. Prepaid Consulting hours come with a 2-business-day Service Level Agreement (SLA). That means we respond to you within 2 business days of receiving your e-mail to schedule your service. Consulting hours are Monday through Friday, 8:00 AM to 5:00 PM, PST.
Prepaid Consulting hours are invoiced in 30-minute portions, so if you were to call in with a 15-minute question, we would invoice for 30 minutes. Answers to common questions can be researched free at the Microsoft Dynamics CRM Customer Center or the Success Portal tutorial video library from xRM. Microsoft Dynamics CRM Online subscribers also have access to Microsoft technical support. Prepaid consulting time can be used to augment those channels, if needed, in 30-minute increments.
Prepaid hours never expire. You do not have to consume all of your hours at the same time or on the same service. You can divide your hours among as many or as few services as needed, in any proportion, at your pace.