Microsoft Dynamics 365 has been lately billed by Microsoft as nothing less than a “Digital Transformation of Business.” When we look at the scope of functionality and the packaging around the Enterprise version of this product, we would tend to agree. At the highest level, Microsoft Dynamics 365, Enterprise Edition consists of the following:
- Microsoft Dynamics CRM as we know it today, along with the new modules known as “Field Service” and “Project Service Automation”
- Improved Marketing capability through partnership with Adobe, leveraging the Adobe Marketing Cloud
- The option of adding the Enterprise-class ERP system formerly known as “AX7.”
- Integration with Office 365 business applications through a “Common Data Model”
- Tools such as “PowerApps” and “Flow,” which allow for power-users or “Citizen Coders” to quickly extend the feature set by creating workflow automation and thin, useful apps based on existing data without the need for classic-style programming.
- A new type of license, very aggressively priced, named “Team Member,” wherein users can have what amounts to mainly read-only access to all of the application data at prices between $4 and $10/user/month, depending on volume
- All of this packaged in a way that is flexible with respect to licensing, and generous pricing with the ability to purchase the entire suite as a “Plan” at a substantially discounted rate.
- Tiered Pricing based on volume for Plans for additional savings
Microsoft Dynamics 365 Enterprise Apps
This edition features individual applications in a similar way to Microsoft Dynamics 365 Business Edition, but it should be understood that these are NOT the same apps as shown on that page. Most of these enterprise applications are essentially the existing modules of Microsoft Dynamics CRM, but packaged individually. They are also available now.
Dynamics 365 for Sales
This app closely aligns with the current Sales module in Microsoft Dynamics CRM, but with additional features from the Marketing module, such as Marketing Lists, Campaigns and Quick Campaigns. It contains Activities, and also features the ability to customize the application with custom entities, fields, and forms, which is something that Dynamics 365 for Financials does not support.
Dynamics 365 for Marketing
Microsoft announced a partnership with Adobe and has identified the Adobe Marketing Cloudas the “preferred” marketing solution for Enterprise, which is also a way of implying that there are other solutions available, such as Click Dimensions. The existing Microsoft Dynamics Marketing application will not be offered as part of the Microsoft Dynamics 365 Enterprise Edition.
Dynamics 365 for Customer Service
This application contains the functionality currently contained in the Microsoft Dynamics Service module. Cases, SLA’s, Contract Management, Service Calendar, and the rest of what we now know to be the Service module should be supported. We should be clear that this is NOT the “Field Service” application that is also available in the Enterprise Edition.
Dynamics 365 for Field Service
This application is designed for companies that require field service technicians to provide services at various locations in the field, and features a wide set of functionality around that endeavor, such as Word Order Management, Dispatch and Scheduling, Service Locations, Customer Assets, Preventative Maintenance, Inventory Management, Customer Billing, and Analytics. With a subscription with Azure, there is support for the powerful concept of “Internet of Things,” where devices deployed to the field can communicate to a central repository and trigger alerts, as well as providing meta-data for preventative maintenance purposes.
Dynamics 365 for Project Service Automation
Project Service Automation is an application that provides some solid Project Management functionality and collaborative tools within the context of Microsoft Dynamics 365 data. It was originally offered in Beta toward the end of the Microsoft Dynamics CRM product lifecycle, and it is now featured as an important app in the Dynamics 365 Enterprise Edition lineup. One of the main features of this application is a GANTT chart capability built into the interface, which allows a convenient display and management of tasks, but there is also a rich capability around quote management, the ability to plan resources, as well as timekeeping entry that leads to accurate invoicing. Projects are set up with a number of criteria that can lead to a feasibility study as well as a cost breakdown, which is geared toward professional services companies that have a thin margin due to skillset deployment costs. If your company routinely bids on decent-sized professional services projects with many moving parts and multiple resources, this application may fit your needs perfectly.
Dynamics 365 PowerApps
This tool/platform is designed for power users, also lately knows as “citizen coders.” That is, it provides a simple but powerful platform to create an application from existing data found in the Dynamics 365 apps like “Sales,” and “Field Service,” but also from data in places like Office 365 SharePoint. The idea is that this PowerApps tool provides a way to use a “Common Data Model” across Office and Dynamics 365 data sources. Using a wizard-type interface, power users can create, customize and share simple apps that expose the data across the entire “365” suite.
Dynamics 365 Flow
This tool/platform allows for the automation of tasks based on changing data. You can create “flows” that make use of conditional statements, such as IF THIS, THEN THAT. This sounds a lot like the Workflows found in Microsoft Dynamics CRM, except that is ventures much farther afield to include a wide variety of outside services, such as “box,” “GitHub,” Google Drive, Pinterest, FaceBook and many more. Templates are provides to get started. An example is something like “When a Tweet is received on my Twitter account that contains XYZ, perform this action in my SharePoint site…”
Dynamics 365 for Operations
This product was recently called “AX7,” and was the Enterprise-level ERP system that provided a wide variety of features and functions around financials, ordering, budget, inventory management, manufacturing production and scheduling. This is not software for the faint of heart, but if you have a robust business to manage, this is a seriously viable option. For customers interested in deploying AX, xRM can provide a referral to companies that specialize in the installation and configuration of this system.
Microsoft Dynamics 365 Enterprise Pricing
The pricing for this suite of applications is a little complicated, but the objective of Microsoft is to provide a wide array of choices for various companies, and also to allow customers to grow into the full set of functions as needed. At the same time, they have created “Plan” based pricing, which is an attractive option for companies that do need more than one application.
Microsoft Dynamics 365 Enterprise Edition App Pricing
The applications themselves listed above can be purchased separately, and can even be mixed and matched by a single organization using the apps. Below is the price per user per month for each application if it was consumed individually, and not part of a Plan:
- Sales – $95
- Customer Service – $95
- Field Service – $95
- Project Service Automation – $95
- Power Apps – $40
- Operations – $190
- Team Members – $10 (this is not an app, per se, but a type of user that has read-only rights to all apps.
Microsoft Dynamics 365 Enterprise Edition Plan Pricing
Microsoft has created “Plan” pricing for the Enterprise Edition, which is available now. There are two plans:
- Plan 1 – this includes all of the apps shown above except for Operations. This is aggressively priced at $115/user/mo.
- Plan 2 – this includes all of the apps above, including Operations. This is priced at $210/user/mo, again, at a large discount when compared to the individual pricing in total. Please note that customers requiring Plan 2 must purchase at least 20 seats of Operations.
Microsoft Dynamics 365 Enterprise Edition Tiered Pricing (for Plans only)
As mentioned before, except for Operations and Plan 2, which contains Operations, there is no minimum seat count for Microsoft Dynamics 365 Enterprise Edition. A company can purchase Plan 1, for instance, with as little as 1 user per month. However, for larger companies, the price per user goes down with the number of seats purchased. We will update this page if we hear differently, but our understanding at this point is that the following represents the tiered pricing for Plan 1:
1-99 Seats = $115/user/mo
100-249 Seats = $90/user/mo
250-499 Seats = $80/user/mo
500-999 Seats = $70/user/mo
1,000 Seats = $60/user/mo